PAYMENTS

SMALL ANIMAL CLIENTS

All small animal work must be paid for at the time of your visit. If your pet has been hospitalised, you must pay for all work done when you come to collect your pet.

We accept payment by cash, cheque (supported by a cheque guarantee card) and all major debit and credit cards.

If you wish to pay directly by BACS transfer from your bank account, we will be happy to provide you with our bank details.

EQUINE CLIENTS

New clients are asked to complete a registration form before any routine work is completed. You can download this form here

All routine work (eg vaccinations, castration, rasping teeth etc) must be paid for at the time of our visit. For more complex or ongoing work, we will arrange for you to have an account and will send you a monthly invoice (at the beginning of the month for work done the previous month). Payment must be made within 14 days of receipt of invoice (see Small Animal Clients for methods of payment).

Some of our clients choose to set up a regular standing order to avoid having to make large one-off payments; if you wish to do this please contact us and we will provide our bank details.

FARM CLIENTS

Any prospective farm clients can contact one of the partners in order to register at the practice. Account facilities will be discussed at this time.

INSURANCE

Many of our clients choose to have an insurance policy to cover their pet’s veterinary treatment. We would prefer you to settle your bill directly with us and then reclaim the money from your insurance company.  If you require anymore information on this please call the surgery on 01670512275 and ask for Chendy or Roz.